Refund Policy

How billing works

Subscriptions are prepaid for the period you choose (for example, monthly). Payment is arranged directly with us over WhatsApp or phone, and your account is activated once payment is confirmed. There is no automatic renewal — you continue only when you choose to pay for the next period.

Free plan & trials

You can explore GoExtend before paying. We recommend trying the app and requesting a demo so you are confident before subscribing to a paid plan.

Refund eligibility

• If you experience a problem that prevents you from using a paid plan and we are unable to resolve it, contact us within 7 days of your payment and we will review a refund.
• Refunds, where granted, are issued for the unused portion of the current billing period, at our reasonable discretion.
• Amounts already consumed (for example, a period you have actively used) are generally non-refundable.

How to request a refund

Message us on WhatsApp or call 013 0352 9953 with your pharmacy name and the payment reference. We will respond within working hours.

Processing time

Approved refunds are processed to your original payment method (for example, bKash) within a reasonable period after approval.

Contact

GoExtend Pharma · 013 0352 9953